CONSIGNORS FAQ
CONSIGNING
StillGoode is a nationally recognized consignment store that uses sophisticated information systems to manage your inventory online. With a team of professional photographers on staff, your items will be available to purchase on our website, mobile app and in our store located at 5200 Louetta Road in Spring, TX. StillGoode is an industry leader in marketing and has a combined 125,000+ social media followers on popular platforms such as Facebook, Instagram, and Pinterest. In addition, StillGoode has an extensive presence on Google, Google Maps, Trip Advisor, and Waze. We launched a NEW website & mobile app in Summer 2022 and expanded to 21,000 square feet in the Fall 2022. StillGoode offers a weekly newsletter with an email list of over 17,000+ recipients showcasing the latest new arrivals. We sell 98%, and the majority of those items are sold in the first few weeks. Our proven marketing strategies provide a secure way of selling your items and gets them SOLD.
StillGoode partners with our consignors on a 50/50 split. We have a generous 120 day term! We will appraise and price your items, photograph, display and handle all marketing to get your items sold!
We accept items that are in excellent condition and current in style and of interest to a large number of people. StillGoode accepts furniture, wall decor, lighting, rugs (7' and smaller), home decor, china, crystal and seasonal items. We also accept authentic designer bags, jewelry, perfume & sunglasses.
Yes, you do need an appointment to consign furniture, chandeliers, wall decor & rugs (7' and smaller).
To consign, please email photos to info@stillgoode.com and our evaluation team will be happy to let you know if it is something we would have a market for.
Due to the volume of consignment requests we receive, please allow up to 48 hours for a response.
Yes, you do need an appointment to consign table top & home décor. There is no pre-approval needed to consign these items. To book an appointment, please visit our booking portal HERE. This booking portal is for table top & home décor items only. Information on consigning this category can be found in the booking portal.
To consign china sets, please email the manufacture, pattern name (this can be found on the back of the plate) and number of place settings to info@stillgoode.com. We accept china sets with a minimum of 6 place settings.
Once approved, we will give you instructions for scheduling an appointment.
No, there is no appointment necessary to consign designer bags, jewelry, sunglasses & perfume. Stop by anytime during store hours to consign.
Items must be in excellent & clean condition. Designer bags, jewelry, sunglasses & perfume must be authentic. Jewelry must be brought in tangle free. We do not accept clip on earrings or brooches. We accept designer perfume brands such as Chanel, Versace, Coach, Gucci, Marc Jacobs, Ralph Lauren, etc. Perfume must be at least half full. If you have pricing expectations, please let us know when consigning. We do not price on the spot.
Our booking portal is very popular as we are one of the only consignment stores in Texas to take on the volume of table top & home décor that we do. If you don’t see availability when you go to book, check back later. Appointments automatically open up throughout the day. To be fair to all consignors, you can schedule an appointment for this category every 2 weeks.
Plan ahead! Our busiest consignment seasons for tabletop & home décor are April - July, and September - December. During these seasons, scheduling can sometimes be fully booked or booking several weeks out.
To book an appointment, please see our booking portal here - www.stillgoode.com/pages/book
Valentines - January
Easter - January through mid-March
4th of July - May through mid-June
Halloween - August & September
Thanksgiving & Fall - August through October
Christmas - September through November
Plan ahead! Christmas appointments book very fast. Our busiest consignment seasons for tabletop & home décor are April - July, and September - December. During these seasons, scheduling can sometimes be fully booked or booking several weeks out. Please note seasonal consignment term ends on the holiday.
Items are placed into inventory as space permits. As we receive thousands of items each week, our processing team works as quickly as possible to make items available for sale. Don’t worry! Everything is tagged with your account number and the 4 month term does not begin until the item goes for sale in our showroom.
Categories that generally take longer to place in to inventory -
- Furniture
- Wall Decor
- Chandeliers & Floor Lamps
- Rugs
Whenever possible, please communicate with StillGoode via email (info@stillgoode.com) rather than phone so that our team can focus on customers & selling your items!
Yes, designer bags, jewelry & sunglasses go through a rigorous in-house verification process. In addition, brands such as Chanel, Louis Vuitton, Hermes, Burberry, Rolex, Yves Saint Laurent, Celine, Gucci, etc., are authenticated by a third party after our in-house verification process. We guarantee 100% authenticity on every designer piece we sell. Consignors are subject to a $35 authentication fee if an item is not authentic or if the item is picked up early. Designer Brand Authentication
All of our items are under contract with our consignors and have a set reduction schedule. We will not lower the price beyond what we have it listed at.
Please note consignment items (example: seasonal consignments) are subject to special sales (per our contract) at the descretion of StillGoode.
Our processing team adds thousands of items into inventory each week. Once your consignments are done processing our team will send you an email if there are any returns and you will have 7 days to pick them up or they can be donated to charity. Items may be returned due to style, demand or condition. Due to limited space, we ask that consignors bring items in boxes or shopping bags that you do not need back.
Pre-approved items with undisclosed condition issues of any kind such as stains, discoloration, odors, or wear are subject to forfeiture of consignment acceptance.
If you brought in multiple categories (home decor, jewelry, designer bags, china sets, etc.), there might be more than one return email, as some categories are processed on different days.
Mark your calendar! Although we sell 98% of items accepted for consignment, sometimes items don’t sell. Please call us at the end of the four months and let us know you would like to pick it up. We ask that you give us 48 hours’ notice so that our team has sufficient time to gather and pack up your items.
If you would like to have your items sent to our weekly no-reserve online auction or donated, please let us know. Consignors are responsible for transferring items to the auction location by appointment.
Consignors receive access to their online account to track consignments. StillGoode does not notify consignors when their items have expired. Payouts will not be made for the sale of expired inventory.
Yes, there is a 25% restocking fee of the original price, per the terms of our consignment agreement.
ONLINE ACCOUNT
To view your account online, go to www.stillgoode.com/apps/consignor/login. You will then enter your email address (the email address you filled out on your consignment agreement) and password.
For first time users, your email address is your password. After you have logged in for the first time, please change your password. Once your password has been changed, you will be able to see your inventory in the account.
Please call us during store hours at 281-370-4447 if you have any questions.
Items on consignment at the store (located at 5200 Louetta Rd, Spring, TX 77379) will only show in your store online account. To contact the auction team about consigned items in our weekly online auction, please email auctionteam@stillgoode.com.
This means our processing team has entered your item into our system. It is waiting to be priced and for space in our showroom. The 4-month term does not begin until the item goes for sale in our showroom.
There is a small buyer's fee (approximately 5%) that is automatically added to all items. This helps defer the costs of photography & marketing.
As we have over 30,000 people in our system, StillGoode does not call or email when an item has sold. We love transparency and give every consignor access to their account online to keep track of their items.
To view your account online, please visit our website here - www.stillgoode.com/apps/consignor/commissions
PAYOUTS
We payout beginning on the 15th of the month following the sale. Example - If your item sells in the month of August, you may pick up a check anytime on or after September 15th.
You can stop by anytime during store hours to pick up a check. There is no appointment necessary. If you would like for someone else to pick up your check for you, please email us at info@stillgoode.com.
Absolutely! You may use your store credit immediately. You do not have to wait until the 15th of the month following the sale.
At this time, store credit can only be used for in-store purchases.
Unlike other stores, your proceeds do not expire. You can pick up a check a month after it has sold or a year later. It will still be there.
Absolutely! We mail checks to out of town & out of state consignors all the time. There is a $3 mailing fee deducted from each check. Please email us at info@stillgoode.com to request to be put on our mailing list.
Yes, please email us at info@stillgoode.com with the name of the person picking up the check and we will make a note of it in your account.
Absolutely! Please email us at info@stillgoode.com and we will be happy to cut another check for you. There is a $35 stop payment fee that will be deducted from your check.