Auction FAQ

If there is an auction - it will show on the announcement bar at the top of the website.If you have signed up to be alerted for an auction, you will receive an email alert giving you information about the auction. Additionally, we post information about the auction on Facebook, Instagram and Estatesales.net

REGISTRATION IS A TWO STEP PROCESS. Set up your profile. Click on "New Bidder" and enter the required information. Once you have created a profile you can then register for the auction you are interested in bidding in.

To place a bid on an item, you must first be a registered user of the site and be logged into your account. In the box on the right side where it says “place bid”, enter the amount of your bid and hit enter. If you have the high bid you will see a notice on the screen. If someone has placed a higher max bid, you will see a notice that you have been outbid. You always have the option to raise your bid.

If a bid is entered in the last 2 minutes of the time closing of an item, the closing time will be extended by 2 minutes to ensure sufficient time for bidders to submit their bids. Dynamic Closing will continue until no bids are placed within 2 minutes.

The Terms & Conditions are different for each one of our auctions. When you register for our auction you are required to acknowledge that you have read and agree to abide by the Terms & Conditions prior to being able to bid on an item. Another way to see them is in the item listing, the box below the description is where the Terms & Conditions is located. 

Yes, unless you are a reseller and have completed a sales tax exemption form provided by the state comptroller and provided to the auctioneer. This will be required for every auction even if you have filled one out with us in a prior auction.

A buyer's premium is a percentage (10%) added to the winning bid (hammer price) and is payable as part of the total purchase price to the auctioneer. Sales tax is applicable to the buyer's premium unless the buyer has filled out the complete sales tax exemption form provided by the state comptroller and provided to the auctioneer for each auction.

Look in the Terms & Conditions for the auction and the location and times for the preview will be listed there.

All bids are in whole dollars and must be a complete & full bid increment above the previous high bid. Please check the item to make sure that your bidder number is listed as the high bidder, if not, you are not the successful bidder.

​THE BID INCREMENTS ARE AS FOLLOWS:

Opening bid is $5

$5 to $299 is $2.50 raise/increment

$300 to $999 is $10 raise/increment

$1000 to $2499 is $25 raise/increment

$2500 to $4999 is $50 raise/increment

$5000 to $9999 is $100 raise/increment

$10,000 to $25,000 is $250 raise/increment

To place a maximum bid or an auto-bid, just enter the maximum amount you are willing to bid on an item and enter that amount where it says "place bid". The program will bid on your behalf up to your maximum bid. Always refresh your page to see the current price. Remember when placing auto-bids that our site does not use increments less than the published bid increment above. Please check the item to make sure that you are listed as the high bidder, if not, you are not the successful bidder.

Someone has previously placed an auto-bid or a max-bid amount higher than your bid. Always look to make sure you have received a notice that you are the high bidder. You should refresh your web page to make sure of the current information. If you have elected to hide your username, the word “winning” will appear in green on the catalog page.

Immediately after the conclusion of the auction, generally within 2 hours, you will receive an invoice from the auctioneer via email. If you receive an email saying your card was declined you will be able to pay in person at the time of pick up using Mastercard, Visa, Discover, American Express, or cash.

No, once a bid is placed, the bidder who placed the bid is responsible for that amount. All bids are a binding contract. Bidder acknowledges that once a bid is offered, the bidder shall be bound by the bid amount. Bids can not be withdrawn or retracted. Verify your information entered (ie: bid amount, correct item, etc) before submitting your bids.

All pick up is by appointment. The calendar to schedule an appointment is released as soon as the auction invoices are sent out. Schedule a pick up time HERE. Pick up and removal information can be found on the homepage of the auction. This information is also included in the invoice email and is also included at the top of each invoice.

StillGoode conducts a lot of auctions and does not have space and resources to hold your items beyond what is listed in the Terms & Conditions. Please do not bid if you cannot attend the scheduled pick up date, time, and location.